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FAQ's 

How can I place my order? 
Placing an order with Instex is simple. You can place your order online, where you can pay securely by credit or debit card, or PayPal. Alternatively you can call us on 0161 718 3249; Monday - Saturday 10am - 5pm. 
How do I change or cancel an order? 
Please call our customer services team on 0161 718 3249 and we will try our best to amend or cancel your order depending on the progress. 
Can I have my logo embroidered? 
Custom logos may be embroidered on most of our uniforms at a small cost. To process an order with a custom logo please call our Customer Service Department on 0161 718 3249 or contact us here. 
Credit Card Security: Is your site secure? 
Shopping at our site is safe, and we guarantee it. All orders on our site are processed on our secure server. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the corner of your browser screen when entering your credit card information. If you would prefer not to place your order online, please call Customer Service at 0161 7183249. One of our customer service representatives will be happy to assist you. 
How much does delivery cost? 
UK delivery is free for orders over £100. For full details of delivery costs please see our Delivery & returns page. 
 
 
How long does a back order usually take to ship? 
Although we take every effort to keep our uniform in stock, occasionally an item may not be available to ship immediately.  
 
The back order will usually be shipped within 2 weeks at no additional shipping cost. You will have the option to cancel the order if you do not want to wait. 
How can I return my order? 
We accept returns within 30 days. For full details please visit our delivery & returns page. 
Where is my order? 
Please call our customer services 0161 718 3249 with your order number. They will happily track the progress of your order for you. 
How do I wash my Uniform clothing? 
Machine wash in WARM water with like colours. Always follow the washing instructions attached to the garment.  
 
DO NOT BLEACH. Bleach greatly reduces the life expectancy of garments. Tumble dry on LOW and remove promptly. 
 
 
International Orders: Duties, Taxes, Fees? 
The customer is responsible for all additional duties, taxes, and other applicable fees on international orders. For more information, please contact our customer service department at +44 161 718 3249 
Can I Dry Clean my uniform clothing? 
No, please do not dry clean. The processes used to dry clean clothing greatly reduces the lifespan of each article. Damages resulting from improper care render the garment non-refundable. 
Do the garments run large, small, or true to size? 
Our garments, unless specifically designated “Womens”, is based on unisex sizing. To ensure an accurate fit, it is recommended that the size guide is used to determine the correct size. Our garments are designed to run true to size, not extra roomy or tight fitting. 
Can a order be shipped out of the UK? 
Packages can be shipped to most locations through out the world to which a major carrier, such as UPS, FedEX, or DHL, will ship. The order can be placed online and a shipping quote will be emailed directly to you. You can also contact our Customer Service Department at +44 161 718 3249 for further information or to place an order.. 
How can I contact you? 
If your question has not been answered here, you may fill our contact form here or call us on 0161 718 3249 and we will be happy to assist. 
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