If you wish to return your purchases you must do so within 14 days from the date of receipt. Return them to us at Instex, 78 Egerton Rd South, M21 0ZH. Enclose the packing list and explain whether you would like an exchange or refund. (you cannot return products that have been used or tailored to meet your specific requirements, for instance special sizing or embroidery). Upon receipt of the product in good condition and original packaging, we will either send out the exchange or make a full refund (less delivery cost) within 5 working days. You will receive an email to confirm.