Terms and conditions

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order.
As well as paypal, we accept all credit and debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped.

Shipping And Handling

There will be a carriage charge of £4.00 for all orders under £25, and £6.00 for all orders between £25 – £100 to the UK mainland. Delivery will be by courier service or Royal Mail at our discretion.

Delivery Schedule

We despatch orders for stock items placed before 11am on the same day, (excluding weekends and bank holidays, when they will be despatched on the next working day.) At peak times there may be a day or two delay.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

All credit card transactions are completely secure. If you encounter an error message while trying to process your payment, please try again later or feel free to call Internet Sales on 0161 7183249 and we can process your order manually.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.

Contacting Us

If you need to reach us, please email us at sales@instex.co.uk, alternatively, you can call on 0161 7183249 or write to us at Instex, 78 Egerton rd South, Manchester M21 0ZH, United Kingdom

Privacy Policy

Instex Ltd do not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.

Returns Policy

If you wish to return your purchases you must do so within 14 days from the date of receipt. Return them to us at Instex, 78 Egerton Rd South, M21 0ZH. Enclose the packing list and explain whether you would like an exchange or refund. (you cannot return products that have been used or tailored to meet your specific requirements, for instance special sizing or embroidery). Upon receipt of the product in good condition and original packaging, we will either send out the exchange or make a full refund (less delivery cost) within 5 working days. You will receive an email to confirm.